InfinityRelay
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How it works

From setup to answered leads, in six steps

We set up InfinityRelay with you. Here's what that looks like — and what happens once you go live.

  1. Set up your brands

    Create a brand for each business you run, invite its team and assign roles: Super Admin, Brand Admin or Agent.

  2. Connect your channels

    Add the brand's phone numbers and website chat, and connect its Facebook Page, Instagram account and WhatsApp number. Lead ad forms connect through the same Facebook connection.

  3. Teach your AI agents

    Give each brand's agents the knowledge, tone, scripts and instructions they should follow, including how they introduce themselves as virtual assistants.

  4. Set rules and limits

    Choose comment modes, AI auto-call timing and business hours, calling hours, do-not-call lists, daily and monthly spending limits, and who can do what.

  5. Go live

    AI agents answer calls, chats and messages and call new leads. Your team reads along and takes over whenever a person is needed. Complaints always go to a person.

  6. Review and improve

    Read transcripts and summaries, check outcomes on every lead's timeline and compare analytics per brand. Adjust instructions as you learn.

Illustration with fictional names and data.

Once you're live

What a conversation looks like

It arrives

A call, chat, message, comment or ad lead comes in for one of your brands.

The AI answers

Instantly, from the brand's knowledge and instructions, within each platform's rules.

A person steps in

When needed — or always, for complaints. The AI steps back.

It's on the record

Transcript, summary, outcome and next step, on the lead's timeline.

Getting started

Send a request through our contact form. We'll talk through your brands and channels and set up your account with you. There's no public self-sign-up.

Not yet. We discuss pricing as part of setting up your access.

You add your brand's numbers in InfinityRelay and place a small chat snippet on the brand's website. We'll guide you through both during setup.

Access follows roles and permissions. Agents only see the brands and modules they're allowed to use. See Multi-brand.

Let's set up your first brand.

Tell us which brands and channels you want to start with.

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